clientmeta
Meta builds technologies that help people connect, find communities and grow businesses. It’s mission is to give people the power to build community and bring the world closer together. Their products empower more than three billion people around the world to share ideas.
projectImprove meta’s datacenter repair ticketing experience
Facebook’s datacentre repair ticketing system couldn’t cope under increasing scale. We were tasked to rethink and transform it.
I was responsible for end-to-end design from sketches and wireframes to interaction and visual design.
Role
Lead Product Designer
Platform
Web
Tools
Proton (Meta’s proprietary design software)
Figma
Timeframe
9 months
ticketing dashboard
final designs
ticket selectioN
shopping cart
individual ticket flow
Locate server and scan asset tag to begin repair.
Repair diagnoses.
Verifying repair and finalise ticket.